• Role Type
  • Permanent
  • Location
  • Richmond VA (Glen Allen Headquarters)
  • Salary
  • Based on Experience
  • Job Advert Description
  • Desk Review Auditor

    Position Overview:

    Elephant Auto Insurance is a direct to consumer auto insurance company. We are currently recruiting for a Physical Damage Desk Review Auditor to insure the accuracy of physical damage automobile estimates.

    Responsibilities include:

    • Reviews and audits incoming automobile damage estimates from all appraisal resources
    • Identifies evidence of potential insurance fraud and escalates findings to SIU Dept.
    • Ensures that all damages are consistent with reported facts of loss
    • Coordinates and negotiates with repair facilities to achieve an agreed price for repairs within the Open Shop Program
    • Writes obvious total loss damage estimates in order to enhance our Total Loss Express program
    • May be called upon to assist in CAT situations
    • Assists claims associates with Diminished Value claims supplying settlement recommendations and logic behind recommendations
    • Researches and obtains rental reimbursement on files where delays created by an appraisal partner are identified
    • Reviews all incoming Total Loss estimates and confirms Total Loss designation and assists in proper assigning to the proper Total Loss rep


    Preferred Qualifications:

    • College Degree preferred
    • 4+ years of directly related experience
    • Experience with the following estimating systems:  Mitchell, CCC, Audatex
    • A general  understanding of automobile body, mechanical and electrical systems
    • Ability to build rapport quickly
    • Computer skills such as Word, Excel and Outlook
    • Demonstrated problem-solving skills
    • Excellent verbal and written communication skills
    • Able to multi-task, prioritize and organize with limited supervision
    • Able to manage conflict and communicate difficult messages
    • Excellent attention to detail, time management and organizational skills


    About Elephant: Why you should join “The Herd”

    Elephant is a wholly owned subsidiary of Admiral Group, PLC, which is the largest auto insurer in the UK with subsidiaries in France, Italy, Spain, and the United States. Admiral’s phenomenal success is driven by their strongly people-focused culture, which Elephant is proud to take part in. 


    We believe that people who like what they do, do it better. We pride ourselves on a relaxed and friendly company culture that has earned us the honor of being named one of the best places to work in Richmond! As our company grows, we encourage an environment of individual contribution, long-term commitment, and profitable growth.



    • Elephant offers a competitive medical, dental, vision and life insurance plan at little cost to the employee
    • Stock grants and stock dividends for all employees
    • Elephant offers a competitive 401k plan
    • 22 days of Paid Time Off per year
    • Generous Parental Leave Policy for new parents



    Based on experience and expected contribution

  • Closing Date
  • 08/17/2018