Injury Specialist - TX

  • Role Type
  • Permanent
  • Location
  • Dallas TX
  • Salary
  • Base on Experience
  • Job Advert Description
  • Position Overview:

    We are currently recruiting for an Injury Specialist to coordinate the resolution of automobile claims including physical damage, bodily injury, and liability issues.

    Responsibilities Include:

    • Handles new losses via in-bound and out-bound calls; acts as the file owner.
    • Takes recorded statements from policyholders, claimants, agents, witnesses, police officers, passengers and other parties as needed.
    • Understands and applies differences in claims handling based on the venue.
    • Completes investigative research to verify coverage, makes coverage decisions, and resolves complex coverage issues.
    • Makes recommendations on claims with potential grounds for coverage denial.
    • Interprets policy and State laws in order to make accurate liability and coverage decisions.
    • Communicates decisions regarding coverage, liability, and damages to customers.
    • Monitors claims and takes appropriate action for the repair option selected by the customer.
    • Ensures that all damages are consistent with the report of the accident.
    • Evaluates third-party injury claims.
    • Negotiates injury settlements with both attorney represented claimants and unrepresented claimants.
    • Attend mediations or arbitrations where required.
    • Evaluates claims for subrogation potential.



    • College Degree
    • Ability to build rapport quickly
    • Demonstrated problem-solving skills
    • Excellent verbal and written communication skills
    • Able to multi-task, prioritize and organize with limited supervision
    • Able to manage conflict and communicate difficult messages
    • Excellent attention to detail, time management and organizational skills


    • Minimum 6 months of Elephant Level 3 Claims handling experience or equivalent
    • Experience evaluating injury claims of varying complexity (subjective and objective injuries)
    • Thorough understanding of the Personal Auto Policy
    • Computer skills such as Word, Excel and Outlook

    Elephant Insurance Service LLC is an equal opportunity employer. No agencies please.

  • Closing Date
  • 09/14/2018